FAQ
Q. What materials are your products made of?
A: Our charger plate covers are made of 100% polyester, which gives them great durability and resistance to stains and daily use. Polyester is a synthetic material that is easy to wash and dry, making it an excellent choice for events and gatherings. The bases are made of MDF wood.
On the other hand, our napkins are made of a blend of 50% cotton and 50% polyester. This combination of materials offers a soft and comfortable texture, while polyester helps reduce the appearance of wrinkles and provides great durability.
In summary, both our charger plate covers and napkins are designed to offer the best quality and functionality for any event or gathering.
Q. How do I care for my Sophie Alexander products?
A: Care instructions for the charger plate covers are as follows: machine wash on a cold cycle, or hand wash and leave to air dry. It is recommended to avoid using bleach or fabric softeners, as they may damage the material.
As for the napkins, they can be machine wash on a cold cycle and tumble dried on low heat. If necessary, they can be ironed on the back side at a low temperature. It is important to avoid using high heat when ironing, as this may cause damage to the material. Similar to the baseplate covers, it is recommended to avoid using bleach or fabric softeners when washing the napkins.
To ensure the longevity of SOPHIE ALEXANDER MDF bases, it is essential to clean them solely with a dry cloth and avoid any contact with moisture. For added protection, all our covers are designed to be water-repellent.
Q. What is your return policy?
A: We offer free and easy returns on merchandise that is unused, unwashed, and in its original packaging within 15 days of delivery. Please keep in mind that used, washed, or altered merchandise will not be accepted, and final sale items such as gift cards and items tagged as final sale on our website are not eligible for returns.
Q. Can I purchase Sophie Alexander products in stores?
A: Sorry, but Sophie Alexander products are currently only available for purchase on our website. We do not have any physical stores at the moment. However, you can easily make a purchase from the comfort of your own home.
Q. Can I mix and match different Sophie Alexander products on my table?
A: Certainly, you can mix and match our products. In fact, when you browse each product, you can find ideas on how to combine both the charger plate covers and napkins.
Q. Can I purchase individual pieces or do I have to buy set?
A: Please note that all of our products are sold in sets of 4. However, if you wish to purchase a single charger plate cover or napkin, please contact us at support@sophiealexander.com. We will be happy to assist you with your request.
Q. Are your products made in the USA?
A: SOPHIE ALEXANDER is a brand that we proudly design and manufacture in Guatemala, a brand that remains family-owned and family-operated.
Q. How can I store my Sophie Alexander products when not in use?
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Q. What is the lead time for standard orders?
A: US orders typically take between 8 and 12 days to reach their destination. If the product is on back order, it may take up to 20 days for delivery.
International delivery typically takes between 10 and 15 business days.
Q. Do I need to buy bases?
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Q. Do you offer gift wrapping or personalized notes with my order?
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Q. Can I use your products for outdoor dining?
A: Our products are designed to be used for outdoor dining. Our products are made from high-quality materials that are water- resistant, making them perfect for use in outdoor settings. Whether you´re hosting a backyard barbecue, a picnic in the park, or a large outdoor event, our products are the perfect choice for your needs.
Q. How do I remove stains from my Sophie Alexander products?
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Q. Can I track my order once it has shipped?
A: Sure! To track your order, all you need to do is use the tracking number that was sent to you via email. Once you have that, you can head to : TRACK MY ORDER and input the number to get updates on the status of your order. Generally, most orders worldwide are received within 1-2 weeks of placing your order, but this can vary depending on the specific product you ordered and the destination it´s being shipped to. Regardless, we´ll do our best to get your order to you as quickly as possible.
Q. I've lost my tracking number. What can I do?
A: If you have lost your tracking number, please contact us at support@sophiealexander.com with your full name and order number. Once we receive your request, we will resend your tracking number as soon as possible. Thank you for choosing Sophie Alexander, and we apologize for any inconvenience this may have caused.
Q. How can I make changes to my order?
A: Please note that any changes to your order must be communicated to us within 12 hours of placing the order. We are able to modify your delivery details, name, email, and phone number as needed. Thank you for your understanding.
Q. How can I cancel my order?
A: Please note that it is important for you to contact us within 12 hours of placing your order. Once your order has been shipped, we are unable to cancel it. Thank you for your understanding.
Q. Who do I contact if there's something wrong with my order?
A: Please inform us immediately if you encounter any issues with your purchase. Kindly describe the problem and attach any available photos to support@sophiealexander.com. We appreciate your prompt communication and will work to resolve the issue as soon as possible. Thank you for your cooperation.
Contact us
If we are unable to provide you with a satisfactory answer, please do not hesitate to reach out to us at support@sophiealexander.com. We are committed to providing excellent customer service and will do our best to respond to your inquiry within 24 hours. Thank you for considering our store and we look forward to assisting you further.